Being one of their regular customers for four years, I finally decided to answer some questions asked to me many times about Shein and mostly Shein UAE. All my answers are based on my personal experiences and from reliable sources like Shein Official Social Media channels and their official Website.
Shein Delivers All Over UAE for Free on Orders Above 149 AED
Shein UAE or Shein Middle East might be their biggest consumer market. Delivering thousands of packages every day including the below Categories;
Menswear, and so on.
Let’s dig out more by answering the frequently asked questions about Shein.
Quickest delivery time of Shein is for UAE customers. Feel special 😉
Photo Courtesy: Shein Official
What country is SHEIN from?
Even on their official website, they don’t say openly that the material is being produced in China. But 99% of their products are tagged “Made in China”. So we can assume that Shein is manufactured in China. Although, they cover a large market in Europe, Asia, America, and the Middle East.
Is SHEIN available in Dubai?
Does Shein have a store in Dubai?
No. But they do deliver in Dubai & all over UAE.
And quite often they used to open a pop-up store in different locations in UAE before Covid, which would be there for a day only. The information about their future pop-up stores will be available on their Shein app and they keep updating on their official social media pages too. They have different social media for different regions. For Shein UAE you will have to check out Shein Middle East’s social media channels.
Check out Shein UAE social media handles or Shein app to get more information about their next pop-up store. Click the Instagram icon to reach out to Shein Middle east Instagram page.
Download their app using these links:
Where is SHEIN Located?
Shein doesn’t have a store as yet. Probably that is one of the reasons for it selling cheap fashion products. Since operating in stores costs a lot including rents, hiring employees, electricity etcetera. But they deliver in more than 220 countries around the globe.
Is SHEIN Legit?
Based on my personal experiences of placing more than 10 orders, I can safely say SHEIN UAE is reliable. I specifically talk about Shein UAE because I have placed and received all my orders in Dubai.
If I were specific, in 4 years, I placed almost 10-11 orders on Shein through their app and all of them were delivered safely to my doorstep.
Often people ask me if Shein is safe for Debit cards or credit cards? The answer is yes.
I have been buying from Shein for over 4 years now and I have never had any issues related to my debit or credit cards. It always has been safe paying upfront using my debit and credit card.
What happens when you cancel your order?
In a recent incident, I placed an order and added one item twice by mistake. After I contacted customer service, they cancelled that extra added item immediately and I received the refund within the same hour.
I often cancel my orders after paying upfront and receive back the money within 3-4 days or less. So, I can safely say that my experience money-wise has always been smooth.
How long does shein take to ship?
For UAE customers, Shein delivers in a minimum of 7-8 days. It also depends on the courier service they’ve used to send you a package. My parcels come through different local courier services every time. But whenever it’s sent through Aramex, it takes around 7 days.
They are equally efficient in taking back the return items and refunding you the amount of the returned item.
This tracking summary is of my orders on Shein. In some orders, it mentions Hongkong as the location of the warehouse and in other instances, it would only mention China. But all of my orders have been sent from China.
I have placed a total of 11 orders on Shein that got delivered to my Dubai address. To see a detailed review which talks about quality, sizes, Do’s and Don’ts of my all orders on Shein, check my other article SHEIN REVIEWS.
How to contact SHEIN UAE
I have been lucky that I didn’t face any issues with my 11 orders on Shein. But there have been times when I was impatient to receive my packages so I had to contact Shein.
To contact them through their app, follow these steps;
- Open Shein app, go to your orders and tap “View All”
- You’ll see a “headset” icon on the top right corner
- Select your probelm from the options given or send text “Contact Agent”
Once you send the text “Contact Agent”, you can chat with the agent online
If you want to make a call instead, you can call Shein on this number;
Edit: I recently tried their call option and can you won’t believe they pick the call within the first two rings. No waiting lines, no press this button and that button.
My Shein experiences with pictures can be seen and read below;
This article was dedicated to showing my experience with Shein operations, the authenticity of purchases, and answering most asked questions about Shein. My Shein review about their quality, sizes, good and bad purchases is detailed in another article mentioned above.
If you still have doubts about Shein, using your debit/credit cards on Shein, or about the authenticity of purchases, please leave a comment below and I will make sure to reply to you with the best of my knowledge and experience.
This article is purely written based on my personal experiences. Shein did not pay me or substituted with any of their products.
In my next article, I have provided some very useful tips on how to shop on Shein, choose Sizes, Quality, Designs, and so on. Please do leave your comments before leaving.
My Funny Incident about Shein Delivery
In one instance, I had to leave for my vacation and my Shein parcel was still not delivered. It was my mistake that I didn’t place the order on time and as per my calculations, Shein takes approximately 8 days to deliver a package to your doorstep in Dubai. It was the 8th day and my flight day, so I had to contact Shein to know more details about my package, like where it was reached, when I could receive it, and so on.
The agent on the helpline on their app gave me the contact of their local delivery partners. Which was Fetcher (A delivery service provider in UAE). I contacted Fetcher and got to know that my parcel has been received in their warehouse but the delivery is not assigned yet.
I requested them to tell me the address of their warehouse so I can pick my parcel on my way to the airport. It was a tense moment as I was not promised that I can find the parcel in the warehouse or will be allowed to collect it myself.
However, I reached the warehouse of Fetcher almost an hour before their closing time. And I requested the manager to search for my parcel among their thousand other parcels lying on the floor in their warehouse.
It was too difficult to look for one parcel among thousands of others. It seemed like they received those packages a few hours back and haven’t sorted them out yet. The tension was rising as I had to reach the airport on time. Meanwhile, I was pleading with the manager to help us find my parcel. To add to my stress, it was almost their closing time too.
Sometimes, ordering clothes online becomes an adventure too.
After a few minutes of panic and anxiety attacks, one of their employees was able to find my parcel within fifteen to 20 minutes, aahh the sigh of relief. And I was able to make it to their airport in time along with the clothes I ordered from Shein for my Vacation YAY 😀
The funny thing is, those were all the clothes I had to carry with me for the holidays. Can you imagine going out on vacations with no clothes? 😀
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